Return & Refund Policy
Subject to the conditions below, eligible products may be returned within 30 calendar days after delivery.
Return eligibility
To qualify for a return, the product must be unused, undamaged, and in its original condition. All accessories, manuals, tags, and original packaging must be included. A receipt or order number is required.
Unless defective, damaged on arrival, incorrectly described, sent in error, or otherwise required by law, the following products are not returnable:
- Gift cards;
- Personalized or made-to-order products;
- Products clearly marked “final sale” before purchase;
- Products damaged through misuse, accident, unauthorized repair, or ordinary wear;
- Opened products that cannot be resold for health or hygiene reasons, where that restriction was clearly disclosed before purchase.
This policy does not limit any non-waivable consumer rights available under applicable law.
How to request a return
- Email [email protected] within 30 days after delivery.
- Include your order number, the product you wish to return, and the reason for the return.
- Wait for our return authorization and shipping instructions.
- Package the product securely and use a trackable shipping service.
- Keep the return tracking number and shipping receipt until the return is completed.
Unless we approve a different period, the product must be shipped within 7 days after return authorization.
Unauthorized returns or packages sent to the corporate address without following our instructions may be delayed or refused.
Return shipping costs
For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are not refundable.
If a product is defective, damaged on arrival, materially different from its description, or sent in error, contact us within 7 days after delivery. After reviewing the claim, we will provide an appropriate remedy and, where applicable, a prepaid return label or reimbursement of reasonable return shipping costs.
Exchanges
Exchanges are subject to product availability.
For faster processing, we may ask you to return the original product and place a new order. If the requested replacement is unavailable, we will offer a refund or another solution required by applicable law.
Canadian returns
Canadian customers must follow the customs instructions included with the return authorization and, where appropriate, identify the shipment as returned merchandise.
We are not responsible for avoidable duties or customs fees resulting from a customer’s failure to follow the provided return instructions.
Refund Policy
This Refund Policy should be read together with our Returns and Exchanges Policy.
Inspection and approval
After an authorized return is delivered to us, we normally inspect it within 3–5 business days.
We will email you when the refund is approved or if additional information is required.
Refund method and timing
Approved refunds are issued to the original payment method.
After we issue a refund, your bank, card issuer, or payment provider may take approximately 5–10 business days to post the credit. Processing times are controlled by the payment provider.
Refund amount
Eligible returned merchandise will be refunded at the price actually paid after discounts.
Original shipping charges are nonrefundable unless the return results from our error, a defective or damaged product, or applicable law requires otherwise.
Gift cards, customs duties, import taxes, brokerage charges, and other third-party fees are not refundable by us unless we collected the charge in error or applicable law requires otherwise.
We do not charge a restocking fee for returns that comply with this policy.
Order cancellations
Contact us as soon as possible if you need to cancel an order.
If the order has not entered fulfillment, we will attempt to cancel it and issue a full refund. We cannot guarantee cancellation after an order is submitted.
Once an order has shipped, it must follow the applicable return process.
If we cancel a product because it is unavailable, or if you cancel an unshipped order after being notified of a shipping delay, we will issue a full refund for the affected product and any shipping charge attributable to it.
Damaged, defective, incorrect, or missing products
Contact [email protected] within 7 days after delivery and provide your order number and clear photographs.
For a verified issue, we will provide a replacement, refund, or other appropriate remedy under applicable law. Do not discard the product or packaging before we respond.
Late or missing refunds
First check your payment account and contact your bank, card issuer, or payment provider.
If 10 business days have passed since our refund confirmation and the credit is still missing, contact [email protected].